Shipping policy

Every order includes free tracked and insured shipping.

Estimated delivery times (including processing):

• USA: 5-7 business days
• Europe & Canada: 7-9 business days
• Australia & New Zealand: 7-9 business days
• Rest of World: 10-12 business days

Once your order ships, you'll receive a tracking link by email so you can follow your delivery every step of the way.

Wrong Address Disclaimer
Please double-check your address at checkout. We are not responsible for failed deliveries due to incorrect information.

Lost / Damaged Parcels
If your order arrives damaged or does not arrive within 20 business days, contact us and we will resolve it for you.

Questions?
Email us at support@novihaven.com